• Free Quote: All projects receive a detailed quote before work begins

• Document Quality: Blurry, damaged, or illegible documents may incur additional fees or be declined

• Scope Clarification: Complex documents may require preliminary review to determine final pricing

• Rush Orders: Urgent requests must be confirmed available before guaranteed delivery time

• Standard Translation: Document converted between Japanese and English

• Basic Formatting: Maintains original document structure and layout

• One Round of Minor Revisions: Small corrections within 7 days of delivery

• Digital Delivery: PDF format via email (unless otherwise requested)

• Notarization: Separate service with additional fees and time requirements

• Legal Advice: Translations for information only, not legal counsel

• Interpretation Services: Live translation during meetings/calls (separate hourly rate)

• Expedited Government Processing: We translate documents but cannot speed up official processing

• Multiple Format Delivery: Additional formats (Word, hardcopy) may incur extra charges

• Response Time: Email inquiries answered within 24 hours (weekdays)

• Project Updates: Progress notifications for projects over 3 days

• Revision Requests: Must be submitted within 7 days with specific feedback

• Holiday Schedule: Japanese and major international holidays may affect delivery times

• Accepted Formats: PDF, JPG, PNG, Word, Excel (please confirm others)

• File Size Limit: Maximum 10MB per file (larger files via cloud sharing)

• Document Security: All files permanently deleted after project completion + 30 days

• Backup Policy: Client responsible for maintaining original document copies

Translation Services Limitation of Liability

While the translator strives for the highest accuracy in all translations, please note the following important limitations:

• Professional Consultation Required: Translations are provided for informational purposes. For legal, medical, or official proceedings, clients should consult with qualified professionals in the relevant field.

• No Warranty: Translations are provided "as is" without warranty of any kind. The translator makes no representations regarding the completeness, accuracy, or suitability of translations for any specific purpose.

• Limitation of Liability: The translator's liability is limited to the fee paid for translation services. Under no circumstances shall the translator be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, business interruption, or legal complications arising from translation use.

• Client Responsibility: Clients are responsible for verifying translations that meet their specific requirements and for obtaining additional professional review when required by law or regulation.

• Time-Sensitive Documents: While every effort is made to meet deadlines, the translator is not responsible for delays caused by circumstances beyond reasonable control.

• Confidentiality: All documents are handled with strict confidentiality, but clients should remove or redact sensitive information not essential to translation.

By engaging translation services, clients acknowledge understanding and acceptance of these terms.